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COVID-19 RISK Management
Covid-19 Highlights Need For New Approaches To Risk ManagementIf the Covid-19 pandemic has taught us anything, it is the need to be prepared for a wide range of scenarios to ensure business continuity.The pandemic has illustrated how corporate leaders and their risk...
The Dragon Revival or not
Riding the wave of the revival of the dragon 2020! Or will the western world bite back?Since the spread of the COVID virus which hit the Western world in late January it took just over 6 months to remove trillions of $ of monetary value and assets and devalue...
Issues on Time-based one-time passwords
TOTP: Three Pro's and Con'sTime-based one-time passwords can be phished, they are outside your business control to manage, and they are device dependant on a token generator or app on phone.If you’ve been using a dedicated authenticator app such as one from Google,...
IAM Security Orchestration
Customer Identity and Access Management Using Identity Orchestration TechnologiesFive Things CMO’s Need to Know About Customer Identity and Access ManagementThere was a time when a CMO’s didn’t need to worry about Customer Identity & Access Management (CIAM)...
Virtual Shared Services after COVID
The new way of business in the Virtual Shared Services Centres post COVID-19Social, Collaborative, Yet Virtual will be the New Shared Services model post-COVID-19With each passing day, more countries are nearing lockdown amid fears of widespread COVID-19. While it...
Homeworking In The Contact Centre
Homeworking In The Contact Centre Industry During COVID-19Challenges of homeworking in the contact centre industry and why balance will be key in future flexibilityCOVID-19 has even more businesses talking about and having to engage with homeworking. Some advocate...
Contact Centre post Covid19
Life after COVID-19 in the Contact CentreLet’s not all despair as there is easy ways to move and migrate to more agile flexible working and its not going to bring the business to their knees.During these unprecedented times, businesses and consumers are having to...
Best Outsource locations in 2020
Top Outsourcing location 2020India is 2020’s most favoured offshore location, according to Ryan Strategic Advisory surveyIndia is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to...
Red Card to HMRC on IR35 Law
HMRC given red card as referee judgment gives pause for thought on IR35An appeal judgment with major ramifications for self-employed workers and IR35 has been made in the upper tribunal that has gone against HMRC.In the ruling, HMRC yesterday (6 May) failed in its...
Gartner’s 1st Magic Quad for RPA
Gartner publishes first Magic Quadrant for robotic process automation market (RPA)Gartner Inc. has published its first Magic Quadrant for the robotic process automation software market, shining a light on the leading players and key trends in the rapidly growing...
Evolution of Cloud Contact Centres
The Evolution of Cloud Contact Centres : CCaaS Round Table What’s next in the Contact-Centre-as-a-Service (CCaaS) environment? Views from Genesys, 8x8, NICE-inContact, Content GuruThe cloud contact centre is growing at an amazing pace. As more companies continue to...
IR35 riddled with problems
The House of Lords state that IR35 is ‘riddled with problems’The IR35 rules are ’riddled with problems, unfairnesses, and unintended consequences’, according to a House of Lords committee looking into the impact of off-payroll working reforms.The Economic Affairs...
Coronavirus cruelly exposes offshore outsourcing
The fragility of the offshore outsourcing industry put to the ultimate test driven by the COVID-19 Virus Pandemic Will clients trust all their eggs in one basket again when this is over?Posted in www.horsesforsources.com by Phil Fersht The outsourcing industry is...
Seven cloud myths demystified
Don't let misconceptions cast a shadow over your organisation's ability to get the most out of the cloud.Here are 7 cloud myths that should be relegated to the history books. “Having spent a substantial time within the Financial Services sector in my Interim IT...
Coronavirus delays UK IR35 reforms
Government in shock delay to private sector IR35 reform, thanks to peers and covid-19The stress and concern from many of those in the consulting space have had a well deserved reprieve ! 18 March 2020 The government has sensationally delayed private sector IR35...
The Dunning Kruger Effect
The Dunning Kruger Effect: The Pitfalls and SolutionsDo you face people in the work place who think they can do everything but in reality that's not the case?On the face of it, the Dunning Kruger Effect is pretty simple. Someone’s performance is bad, but they (1)...
What’s the new Chief Data Officer?
Why your data officer is now your head of digital valueIn a recent Fortune 1000 survey it was found that 68% have appointed a Chief Data Officer compared to 12% in 2012 (Source: NewVantage Partners)A CDO is a senior executive responsible for organization-wide...
Disruptive Tech 2020
Disruptive Technologies: Five areas to keep a watchful eye on technology trends for the 2020'sTransitions, disruptions, and transformations … and the steps you can take in 2020 to harness their potential '“Scanning the vendor blogs on tends for the twenty twenties I...